Responsible Gaming

Responsible gaming means enjoying the entertainment offered by jazsportc.com in a conscious, controlled and informed way. Gambling should never be viewed as a way to make regular income, repay debts or solve financial problems; it must remain optional leisure that fits comfortably within your time and budget.

The service marketed as Jazz Sports on jazsportc.com is operated offshore by Jazz Sports (part of Jazz Business Group in San José, Costa Rica) under Curaçao licence 365/JAZ (sub-licence GLH-OCCHKTW0710102018). jazsportc.com is not licensed by the UK Gambling Commission (UKGC), which means some protections required of UK-licensed operators (including mandatory GAMSTOP participation and UKGC-approved Alternative Dispute Resolution) do not apply. As a result, your primary protections are your own limits, external UK support services and the internal safeguards described on this page.

Within that framework, Jazz Sports aims to support UK users of jazsportc.com with information, configurable limits and access to help so that you can recognise risks early, reduce harm and, where necessary, stop gambling altogether.

Risk Awareness

Problem gambling is a progressive condition that can develop gradually. Recognising warning signs early is one of the most effective ways to protect yourself. Even though Jazz Sports operates from outside the UK, UK residents using jazsportc.com should apply the same caution they would expect from any domestic operator.

Common Warning Signs

• Preoccupation with gambling: Frequently thinking about bets or casino games, planning gambling during work or study time, or following results obsessively.
• Increasing stakes: Raising bet sizes or deposit amounts over time in order to feel the same "thrill", or chasing previous losses with larger bets.
• Loss of control: Finding it hard to stick to predetermined limits, gambling for longer than planned, or repeatedly trying to win back money you have lost.
• Negative impact on life: Neglecting family, work, education or health, lying about gambling, hiding statements, or borrowing money to gamble.
• Emotional distress: Feeling guilt, anxiety, irritability or low mood related to gambling, especially when trying to cut down or stop.
• Financial warning signs: Using money needed for bills or essentials, taking out new credit, selling possessions or missing payments because of gambling.

Self-Assessment Check

Answer the questions below honestly. If you answer "yes" to several, you may be at risk and should seek help or consider using the limits and exclusions described on this page.

• Do you spend more time or money on jazsportc.com than you originally planned?
• Have friends or family expressed concern about how often or how much you gamble?
• Do you gamble when you feel stressed, lonely, bored or depressed rather than for entertainment?
• Have you ever lied about or hidden your gambling from people close to you?
• Do you rely on a "big win" to fix financial problems or pay debts?
• Have you tried to cut down or stop gambling but found it difficult to do so?
• Do you feel restless, irritable or upset when you cannot access your gambling account?

If these questions raise concerns, you should strongly consider reducing your activity on jazsportc.com, using the limit and self-exclusion options available and contacting one of the UK support services listed below.

Limits & Tools

Setting clear limits around time and money is essential when you use an offshore operator such as Jazz Sports on jazsportc.com, particularly because the site is not subject to UKGC-mandated affordability checks. Where technical tools are available in your account, they should be used alongside your own external controls; where they are not available, you should rely on manual safeguards and external apps.

Deposit Limits

If your jazsportc.com account offers configurable deposit limits, you will typically find them after you log in by going to "My Account" > "Responsible Gaming" or a similarly named section (such as "Limits" or "Player Protection"):

1. Decide in advance how much you can comfortably afford to lose per day, week and month in 2025, without affecting bills, savings or debts.
2. Navigate to the limits section in your account area.
3. Enter your chosen maximum deposit amounts (for example: £20 per day, £60 per week, £200 per month). Choose figures that remain affordable even if completely lost.
4. Confirm and save your settings. Some limits may only be lowered immediately; increases may take effect after a cooling-off period.

If you cannot locate a deposit-limit function, you should:

• Contact 24/7 live chat on jazsportc.com and request a manual deposit limit on your account.
• Use your bank's card controls or standing orders to restrict how much you can spend on gambling sites.
• Keep a written budget and never deposit more than the pre-agreed amount set out in that budget.

Time and Session Limits

Long uninterrupted play can impair judgement. If jazsportc.com offers session timers or "reality check" pop-ups, enable them in the same "Responsible Gaming" or "Account Settings" area:

• Session timer: Set a maximum session length (for example, 30, 45 or 60 minutes). When this time expires, log out and take a break.
• Reality checks: If available, activate on-screen reminders (every 20-30 minutes) showing how long you have played and your net result.

If such tools are not available in your account, you should use external alarms or apps on your phone to enforce session limits and schedule regular breaks away from devices.

Time-Out (Short Breaks)

When you feel your gambling is becoming too frequent, a short "Time-Out" can help:

1. Log in to jazsportc.com and look for a "Time-Out" or "Cool-off" option under "My Account" or "Responsible Gaming".
2. Select a short break period, typically between 24 and 72 hours.
3. Confirm the request. During this time, you should be unable to place bets or play casino games and should avoid visiting other gambling sites.

If no automated Time-Out option is visible, contact support via live chat or email and explicitly request a cooling-off period on your account, specifying the duration in hours or days.

Self-Exclusion

Self-exclusion is a stronger measure designed for players who recognise that their gambling is harmful and need to stop for an extended period or permanently. Because jazsportc.com is a non-GamStop, non-UKGC-licensed site, self-exclusion relies on the operator's internal procedures combined with your own use of national blocking schemes and apps.

How to Request Self-Exclusion

1. Access the self-exclusion option: Log in (if you can do so safely) and check for a "Self-Exclusion" or "Responsible Gaming" section under "My Account". If there is no dedicated menu, proceed directly to live chat or email support.
2. Choose the duration: Decide on an exclusion period that matches your level of risk. Industry best practice recommends:
   • Minimum fixed period of 6 months for serious concerns.
   • Longer periods such as 1 year, 2 years or 5 years.
   • Lifetime exclusion if you believe you should never gamble on jazsportc.com again.
3. Submit your request: In the self-exclusion form or via support, clearly state "I wish to self-exclude from jazsportc.com for " and confirm that you understand this decision is binding for the selected period.
4. Provide identifying information: Give your full name, username, registered email address and any other details requested so that Jazz Sports can locate and block all related accounts.
5. Confirmation: Ask for written confirmation (for example, by email) that your account has been self-excluded and for how long.

What Happens During Self-Exclusion

• Account access: Your jazsportc.com login should be disabled for the full exclusion period. You should not be able to open new accounts with the same details.
• New deposits and bets: No new deposits or wagers should be accepted on self-excluded accounts.
• Existing funds and bets: In line with best practice, remaining account balances should generally be available for withdrawal, subject to verification and the applicable Terms & Conditions. You should review the latest rules at https://jazzsports.ag/rules/ and contact support if you are unsure.
• Marketing communications: You may request removal from promotional mailing lists, although some service-related messages may still be required for regulatory or security reasons.

Important Limitations for UK Users

Because Jazz Sports operates under a Curaçao licence (365/JAZ; sub-licence GLH-OCCHKTW0710102018) and not under a UKGC licence, it does not participate in the UK-wide GAMSTOP self-exclusion system. Registering with GAMSTOP will stop you from accessing UK-licensed gambling sites but will not automatically block jazsportc.com. You must therefore:

• Request self-exclusion directly from jazsportc.com, as described above.
• Register with GAMSTOP to block your access to UK-licensed operators.
• Use blocking software such as Gamban or BetBlocker to limit access to offshore sites.

Support Resources

Professional, confidential support is available both within the UK and internationally. The organisations listed here are independent from Jazz Sports and can be contacted whether or not you continue using jazsportc.com.

Local Support for UK Residents

• National Gambling Helpline (GamCare): Call 0808 8020 133 free of charge from within the UK, 24 hours a day, 7 days a week. Trained advisers offer confidential advice, emotional support and referral to local services.
• GamCare Online Services: Live chat and forums at gamcare.org.uk provide moderated peer support and professional help in English.
• BeGambleAware: Information, self-help tools and signposting at begambleaware.org, including guidance for friends and family.
• NHS Services (England, Wales, Scotland, Northern Ireland): Your GP can refer you to NHS-funded problem gambling clinics and mental health services. See nhs.uk for details.

International Support Organisations

National Self-Exclusion and Regulatory Schemes

• United Kingdom - GAMSTOP: A free national self-exclusion scheme for UK-licensed online gambling sites. Register at gamstop.co.uk. Note that jazsportc.com, as a non-UKGC, non-GamStop operator, is not covered; you must also self-exclude directly with Jazz Sports.
• Spain - RGIAJ: The Registro General de Interdicciones de Acceso al Juego (RGIAJ) allows residents in Spain to self-exclude from licensed operators. Visit the Spanish regulator's site for details if you reside there.

Blocking Software and Technical Tools

• Gamban: A paid app that blocks access to gambling sites and apps across multiple devices. See gamban.com.
• BetBlocker: A free blocking tool that can restrict access to thousands of gambling websites and can be configured for set periods. See betblocker.org.
• Device and browser controls: Use built-in parental controls or third-party filters to block gambling content on your devices, particularly where children may have access.

Family and Carer Support

• GamAnon / Gamblers Anonymous family groups: Support meetings and resources for relatives and friends of problem gamblers via gamblersanonymous.org.
• GamCare for affected others: Specific services and forums for family members at gamcare.org.uk.

All of the organisations listed above operate confidentially and independently of Jazz Sports. Contacting them will not affect your relationship with jazsportc.com, and Jazz Sports does not receive information about what you discuss unless you choose to share it.

Help for Family

Gambling problems rarely affect only the person who gambles. Family members, partners and close friends may experience stress, financial strain and emotional harm. If someone you care about is gambling on jazsportc.com or elsewhere and you are worried, it is important to seek support for yourself and approach the situation carefully.

Talking to Someone About Their Gambling

• Choose the right moment: Speak when both of you are calm, avoiding times immediately after losses or arguments.
• Use non-judgemental language: Focus on how their gambling makes you feel and what you observe (e.g. missed bills, secrecy), rather than accusing or labelling them.
• Listen actively: Allow them to explain their perspective without interruption, while gently challenging any denial or minimisation of harm.
• Set clear boundaries: Explain what you can and cannot do (for example, you may no longer lend money or cover debts related to gambling).

Getting Them Engaged in Support

• Suggest that they complete a self-assessment on a trusted site such as gamcare.org.uk or begambleaware.org.
• Encourage them to contact the National Gambling Helpline (0808 8020 133) or use live chat if they are uncomfortable calling.
• Discuss the possibility of self-exclusion from jazsportc.com, registration with GAMSTOP and installing blocking software on their devices.
• Support them in seeking a psychological assessment or counselling from a qualified psychotherapist, especially if there are signs of depression, anxiety or other addictions.

Support for You as a Family Member

• Contact GamCare or BeGambleAware for guidance on coping strategies, financial advice and emotional support.
• Join family support groups such as GamAnon, which offers local meetings and online resources for relatives of problem gamblers.
• Use online forums and moderated chats through GamCare and Gambling Therapy to speak to others in similar situations.
• Consider consulting a therapist or counsellor for yourself; your wellbeing is important, regardless of whether your relative accepts help.

Operator's Commitment

Jazz Sports, operating Jazz Sports via jazsportc.com under Curaçao licence 365/JAZ (sub-licence GLH-OCCHKTW0710102018) from Costa Rica, is not subject to UKGC's formal safer gambling rules. Nevertheless, the operator recognises the risks associated with gambling and seeks to apply internal safeguards for all players, including UK users.

Internal Risk Checks and Behaviour Monitoring

• Behavioural analysis: The operator may monitor account activity for patterns that could indicate risk, such as rapidly increasing deposits, repeated requests to cancel withdrawals, very long sessions without breaks or frequent large bets relative to previous behaviour.
• Technical alerts: Where such patterns are detected, internal systems may flag the account for review by the support or risk team.
• Warning messages: If your behaviour appears risky, you may receive on-screen notifications reminding you of responsible gaming principles, encouraging you to review your limits or take a break, and signposting you to support services.

When Support May Contact You

In certain higher-risk situations, the responsible gaming or support team may proactively contact you using the details registered on your jazsportc.com account. Examples include:

• Sudden significant changes in your deposit or betting patterns that suggest loss of control.
• Repeated failed deposit attempts or signs of financial distress.
• Multiple requests to reopen a closed or self-excluded account.

Where this occurs, the purpose is to check on your wellbeing, discuss available tools (limits, Time-Out, self-exclusion) and, if appropriate, encourage you to seek independent help (for example, GamCare or NHS services). It is not intended as marketing communication. In extreme cases, the operator may place restrictions on your account, including limits on deposits or even suspension, in order to reduce the risk of further harm.

Because Jazz Sports operates offshore, there is no UKGC-supervised Alternative Dispute Resolution for gambling-related complaints. Disputes are typically handled under the Curaçao licence framework and, in practice, often depend on operator goodwill and, if you choose, assistance from independent mediation forums. You should consider this carefully when deciding whether to play.

Updates

Responsible gaming standards, UK guidance and corporate policies evolve over time. Jazz Sports therefore reviews and may update this page, as well as the wider terms and conditions applicable to jazsportc.com, from time to time during 2025 and beyond.

• Website updates: The latest version of this responsible gaming page will always be published on jazsportc.com. Changes may be highlighted through banners, notices in your account area or updated FAQs.
• Email notifications: Where a change is material and affects how your account is managed (for example, new self-exclusion options), Jazz Sports may notify you via the email address registered to your jazsportc.com account.
• Other documents: You should also regularly review the general Terms & Conditions and Privacy Policy maintained at https://jazzsports.ag/rules/ and https://jazzsports.ag/privacy-policy/, as these documents govern your legal relationship with the operator.

Last updated: 6 November 2025
Prepared by: Oliver Smith

Contact & Feedback

If you have questions about responsible gaming, wish to set or adjust limits, or want to request Time-Out or self-exclusion on your jazsportc.com account, you should contact the operator as soon as possible.

Responsible Gaming Contact Channels

• 24/7 Live Chat: Accessible from any page on jazsportc.com. Ask to speak to support about "responsible gaming" or "self-exclusion".
• Email: Use the main support email address listed on the official contact or help pages of jazsportc.com and clearly state "Responsible Gaming" in the subject line so that your query can be prioritised and, where applicable, routed to the appropriate team.
• Telephone: Jazz Sports provides toll-free phone support (primarily for US and some international users). The current numbers and hours are displayed on the site; if you call, make it clear that your enquiry relates to responsible gaming or problem gambling.

Because specific phone numbers and email addresses may change over time, always refer to the latest contact details shown on jazsportc.com or jazzsports.ag before reaching out.

Feedback and Self-Control Requests Form

You may also use the following form template (or a similar contact form on jazsportc.com, where available) to structure your request for help or feedback about safer gambling:

Full name

Email address (registered on jazsportc.com)

Country of residence

Request type
Set or change deposit/time limits Request Time-Out (24-72 hours) Request self-exclusion (6 months or longer) Information about responsible gaming Feedback on responsible gaming policy

Details of your request

Send responsible gaming request

All responsible gaming-related communications are treated sensitively. However, because Jazz Sports operates under Curaçao regulation and not UKGC oversight, you should also consider contacting independent UK services such as GamCare, BeGambleAware and NHS clinics for additional support and guidance.