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Privacy Policy

This Privacy Policy explains how the Jazz Sports version of the Jazz Sports online gambling service operated through jazsportc.com ("we", "us", "our" or "Jazz Sports") collects, uses, stores, and shares your personal data. It applies to all visitors to jazsportc.com, to players who register an account, and to anyone who communicates with us through our support channels. By first explaining what data we collect (observe), then why and on what legal basis we use it (expand), and finally how it affects your rights and protections (reflect), we aim to provide a clear, legally robust explanation of our practices. This Privacy Policy is effective as of 6 November 2025.

Who We Are

For the purposes of data protection law, the controller of your personal data in connection with the Jazz Sports offering on jazsportc.com is the group of companies operating under the Jazz Sports brand. Jazz Sports is part of Jazz Business Group ("JBG"), an online gambling operator established in 1994 and operating its sportsbook and casino services on an offshore basis from San José, Costa Rica under Curaçao eGaming authorisations. JBG operates Jazz Sports under Master Licence 365/JAZ and associated sub-licence GLH-OCCHKTW0710102018 issued by Gaming Curaçao.

We do not hold a licence from the UK Gambling Commission. UK players using jazsportc.com access an offshore, non-GamStop service, and UK gambling consumer protections (including UKGC-backed dispute schemes) do not apply. However, where UK or EU/EEA data protection laws such as the UK GDPR or EU GDPR apply to our processing activities, we treat your personal data in line with those legal requirements.

Because our detailed corporate registration and postal address are not fully published in the materials you see on jazsportc.com, we provide contact with our data protection team through our standard support channels:

  • Live chat: 24/7 live chat support available via jazsportc.com.
  • Telephone: Phone support (including US toll-free) as listed in the "Contact" or "Help" section of jazsportc.com.
  • Email/contact form: Email and online forms as listed in the "Contact" or "Support" section of jazsportc.com, addressed to the "Privacy" or "Data Protection" team.

We have designated an internal data protection contact (the "Data Protection Officer" or "DPO function") who oversees privacy compliance. You can reach this function by clearly marking your message as "Privacy/Data Protection" when using any of the contact channels above.

What Personal Data We Collect

We observe your interactions with jazsportc.com and collect only the personal data needed to operate the Jazz Sports service, manage your account, comply with legal obligations, and improve our offering. This includes the following categories of data:

Identity and Contact Data

  • Account data: Full name, username, password (stored in hashed form), date of birth, country of residence, preferred language.
  • Contact details: Email address, phone number(s), and any other contact information you provide to us through your profile or support interactions.
  • Verification data: Copies of identification documents, proof of address, and any other KYC ("Know Your Customer") information you submit when we verify your identity or eligibility.

Technical and Usage Data

  • Device and log data: IP address, device identifiers, browser type and version, operating system, time zone, language settings, and access times.
  • Usage information: Pages viewed, links clicked, referral URLs, session duration, and other information about how you interact with jazsportc.com.

Financial and Transaction Data

  • Payment information: Limited payment data such as partial card details, payment method, transaction identifiers, amounts, currencies, and timestamps, as provided by you or our payment processors.
  • Account balances and betting activity: Deposits, withdrawals, bonuses, wagering volume, win/loss histories, and related wallet information.

Behavioural and Profile Data

  • Betting history: Markets and games you play, stakes, odds, wins and losses, bet settlement information, and game session logs.
  • Risk and preference profiles: Internal risk scores for fraud and AML, responsible gambling indicators, segmentations, and preferences inferred from your activity.

Cookies and Similar Technologies

  • Cookie data: Unique identifiers, session tokens, and tracking data stored in cookies, web beacons, pixel tags, and similar technologies used to recognise your browser or device.

We generally obtain this data directly from you (for example when you register, deposit, or communicate with support), automatically through your use of jazsportc.com, or from third parties such as payment providers, verification services, and anti-fraud partners.

Legal Basis for Processing

We expand from the factual list of data types to the legal grounds that permit us to process your personal data under applicable law, including the UK GDPR and, where relevant, the EU GDPR and Mexican data protection rules. Depending on the situation, one or more of the following legal bases apply:

Performance of a Contract

  • Account setup and operation: We process your identification, contact, and technical data to create and maintain your Jazz Sports account on jazsportc.com, authenticate your logins, provide games and betting services, and manage your wallet and bets.
  • Payments and withdrawals: We use your financial and transaction data to process deposits, withdrawals, bonuses, and payouts, and to resolve account or transaction disputes.

Compliance with Legal Obligations

  • KYC and AML obligations: As an offshore gambling operator licensed in Curaçao, we must perform identity checks, transaction monitoring, and record keeping to prevent fraud, money laundering, and other financial crimes.
  • Record retention and reporting: We keep certain transaction and verification data for mandatory minimum periods and may disclose information to competent authorities, courts, tax bodies, or regulators where legally required.

Legitimate Interests

  • Service integrity and security: We process technical, behavioural, and transaction data to secure jazsportc.com, prevent abuse, detect and block suspicious accounts, protect our systems, and ensure fair gameplay.
  • Analytics and service improvement: We analyse aggregated and pseudonymised usage data to improve our products, optimise performance, and better understand how players use our services.
  • Dispute handling: We use relevant data to investigate and respond to complaints, chargebacks, and legal claims.

Consent

  • Marketing communications: Where required by law, we send promotional emails, SMS, push notifications, or similar communications only with your consent, which you may withdraw at any time via your account settings or by using the unsubscribe options.
  • Optional cookies and tracking: Non-essential analytics or advertising cookies and similar technologies are used based on your consent, given through our cookie banner or settings where available.

Where Mexican data protection law applies (for example, for users located in Mexico to whom we offer services), consent and legal obligations are interpreted consistently with the Federal Law on Protection of Personal Data Held by Private Parties and related regulations.

Purpose of Processing

We reflect the above legal bases in concrete purposes for which we use your personal data. These purposes are specific, explicit, and legitimate, and we do not process your data in a way that is incompatible with them.

Provision of Jazz Sports Services

  • Operating your account: Creating and maintaining your Jazz Sports account on jazsportc.com, enabling logins, managing balances, and offering betting and casino games.
  • Processing transactions: Handling deposits, withdrawals, bonuses, promotions, and payouts, and providing support in relation to these operations.

Compliance, Integrity, and Risk Management

  • Legal and regulatory compliance: Conducting KYC checks, monitoring transactions for AML purposes, keeping audit trails, and responding to lawful information requests.
  • Fraud and abuse prevention: Identifying suspicious activity, enforcing house rules, preventing chargebacks, and protecting our systems and other players from misuse.

Service Improvement and Personalisation

  • Analytics and performance: Analysing aggregated usage patterns to improve site performance, game selection, and user experience.
  • Personalised content: Providing tailored offers, recommendations, and content based on your activity and preferences, where permitted by law and your marketing and cookie choices.

Marketing and Communication

  • Direct marketing: Sending promotional communications about Jazz Sports offerings on jazsportc.com and related brands operated on the same backend infrastructure, in accordance with your consent and preferences.
  • Service messages: Sending transactional messages such as account notices, policy updates, security alerts, and service interruptions; these are not dependent on your marketing consent.

Disclosure & Sharing

We limit disclosure of your personal data to situations where it is necessary and lawful. We do not sell your personal data to third parties. We expand here on the main categories of recipients and the safeguards we apply.

Group Companies and Core Service Providers

  • Jazz Sports group entities: Other entities within Jazz Business Group and related brands that share backend infrastructure (for example, for IT support, risk management, or consolidated reporting) may access your data on a need-to-know basis.
  • Payment processors and banks: Providers who process deposits, withdrawals, and other financial transactions on our behalf receive necessary transaction and identification data.
  • Technical and hosting providers: Companies that provide hosting, cloud services, security monitoring, content delivery, analytics, and other IT tools used to operate jazsportc.com.

Professional and Regulatory Recipients

  • Compliance partners: KYC/AML verification services, fraud prevention tools, and responsible gambling tools that assist us in meeting our legal obligations and guarding against abuse.
  • Advisers and auditors: Legal, financial, and compliance advisers, as well as auditors, may access relevant data under strict confidentiality obligations.
  • Public authorities: Courts, law enforcement, tax authorities, and regulators (including Gaming Curaçao or other competent authorities) where disclosure is required by law, court order, or to protect our rights or the rights of others.

Marketing and Affiliate Partners

  • Affiliate networks: We may share limited information such as referral identifiers or aggregated performance data with affiliates that promote the Jazz Sports offering, to attribute traffic and commission.
  • Advertising partners: With your consent, we may use third-party analytics and advertising cookies and share pseudonymised identifiers with advertising networks to measure campaigns and present relevant offers.

Whenever we share personal data with third parties, we require them to use it only for the agreed purposes, protect it appropriately, and comply with applicable data protection laws and contractual safeguards.

International Transfers

Because Jazz Sports is operated on an offshore basis from Costa Rica and licensed in Curaçao, your personal data may be processed and stored outside the United Kingdom and the European Economic Area. We observe these international data flows and implement measures to protect your information despite differing legal regimes.

Where Your Data May Be Processed

  • Central operations: Costa Rica (where Jazz Business Group operates) and Curaçao (our licensing jurisdiction) for core operational, risk, and compliance functions.
  • Technical infrastructure: Other countries, including the United States or EU/EEA states, where our hosting, cloud, or security providers maintain data centres.
  • Support operations: Locations where our customer support or specialist teams are based, which may include Latin America, North America, or Europe.

Safeguards for UK/EEA and Similar Jurisdictions

  • Standard Contractual Clauses: Where required by UK or EU law, we seek to rely on approved standard contractual clauses or equivalent contractual safeguards when transferring personal data from the UK/EEA to countries without an adequacy decision.
  • Additional measures: We aim to apply technical and organisational protections such as encryption in transit and at rest, strict access controls, and data minimisation to mitigate risks associated with cross-border transfers.
  • Framework participation: Where our service providers participate in recognised adequacy mechanisms (such as the EU-US Data Privacy Framework and any UK extension applicable in 2025), we may rely on their adherence to those frameworks.

By using the Jazz Sports service on jazsportc.com, you understand that your data may be transferred to, and processed in, countries whose data protection laws may differ from those in your home jurisdiction. However, we take steps to ensure that your privacy remains protected as described in this Privacy Policy.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory requirements, to resolve disputes, and to enforce our agreements. We reflect and balance our legal obligations with your privacy expectations by applying category-based retention periods and clear deletion criteria.

Retention Periods by Data Category

  • Account and identification data: Typically stored for the life of your account and then for up to 5 years after closure, to comply with AML and record-keeping obligations and to handle potential disputes.
  • Transaction and betting data: Stored for at least 5 years from the date of the last relevant transaction, and longer where required under anti-money-laundering or tax laws or where needed in connection with legal claims.
  • Technical and usage logs: Kept for shorter periods, usually between a few months and 2 years, depending on the purpose (e.g., security investigations, analytics) and then anonymised or deleted.
  • Marketing data: Retained for as long as you remain subscribed to marketing communications and for a limited period afterward to document consent and opt-out actions.

Deletion and Anonymisation

  • Account closure: When you close your account or request erasure, we delete or anonymise personal data that is no longer necessary, subject to legal and regulatory retention obligations.
  • End of purpose: When a particular purpose (for example, a specific promotion) ends and no legal retention requirement exists, we delete or anonymise the relevant data.

Where Mexican or EU/UK data protection law applies, we periodically review the necessity of ongoing retention and take reasonable steps to ensure that personal data is not kept longer than is compatible with the purposes described here.

Your Rights

We recognise and respect your rights under applicable data protection laws, including the UK GDPR, EU GDPR (where applicable), and, for users in Mexico, the Federal Law on Protection of Personal Data Held by Private Parties and its regulations. We observe your rights, expand by explaining how to exercise them, and reflect by committing to handle your requests fairly, transparently, and free of charge.

Core Data Protection Rights

  • Right of access: You can request confirmation of whether we process your personal data and receive a copy, along with information about the purposes, categories, recipients, and retention periods.
  • Right to rectification: You can ask us to correct inaccurate or incomplete personal data, including updating your contact details or verification information.
  • Right to erasure ("right to be forgotten"): You can request deletion of your personal data where it is no longer necessary, where you withdraw consent and no other legal basis exists, or where the processing is unlawful. We may retain data where required by law (for example, AML record-keeping) or to defend legal claims.
  • Right to restriction of processing: You can ask us to restrict processing while we verify accuracy, evaluate an objection, or where processing is unlawful but you prefer restriction to deletion.
  • Right to object: You may object at any time to processing based on our legitimate interests, including profiling, and we will stop unless we demonstrate compelling legitimate grounds. You always have the right to object to direct marketing.
  • Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request your personal data in a structured, commonly used, machine-readable format and ask us to transmit it to another controller where technically feasible.

Consent and Marketing Preferences

  • Withdrawal of consent: Where processing is based on your consent (for example, marketing or certain cookies), you can withdraw it at any time through your account settings, cookie tools, or by following the unsubscribe instructions in our communications.
  • Marketing choices: You can manage your marketing preferences in your account profile on jazsportc.com or by contacting support, and we will implement changes as soon as reasonably possible.

Mexican ARCO Rights

  • Access, Rectification, Cancellation, Opposition (ARCO): If Mexican data protection law applies to you, you have the specific ARCO rights to access, correct, cancel (delete), and oppose the processing of your personal data, in line with Mexican regulations. These rights are functionally similar to the rights described above but framed under Mexican law.

How to Exercise Your Rights

  • Submitting a request: You can exercise your rights by contacting our data protection team via live chat, email, or contact forms on jazsportc.com and clearly stating that your request concerns "Data Protection" or "Privacy Rights".
  • Verification: We may request information necessary to verify your identity (for example, account details or ID documents) before fulfilling your request, to protect your account and prevent unauthorised access.
  • Response timelines and fees: We aim to respond to all valid requests within 30 days of receipt and verification. We will not charge you for exercising your rights, except in cases of manifestly unfounded or excessive requests, where a reasonable fee may be permitted by law.

If you are dissatisfied with our response, you also have the right to lodge a complaint with a data protection authority as described in the "Complaints & Contacts" section below.

Cookies & Tracking Technologies

We use cookies and similar technologies on jazsportc.com to observe how the Jazz Sports service is used, expand our understanding through analytics, and reflect this understanding in service improvements and personalised content. Cookies are small text files stored on your device when you visit our site.

Types of Cookies We Use

  • Strictly necessary cookies: Session cookies and similar technologies that are essential for jazsportc.com to function, enabling core features such as login, bet placement, and account security. These cannot be disabled without affecting basic functionality.
  • Functional cookies: Cookies that remember your preferences (such as language, odds format, or display settings) to provide a more convenient experience.
  • Analytics cookies: First-party or third-party cookies that help us understand how visitors use jazsportc.com, including which pages are visited and how long sessions last, so we can improve performance and navigation.
  • Advertising and marketing cookies: Cookies that track your interactions with our site and sometimes with partner sites to measure campaign effectiveness and, where permitted, present relevant Jazz Sports offers.

Third-Party Technologies

  • Third-party cookies and pixels: Some cookies are set by third-party service providers (for example analytics, security, or advertising partners). These providers may process data for their own purposes in accordance with their privacy policies.

Managing Cookies

  • Browser settings: Most browsers allow you to block or delete cookies through their settings. Doing so may affect some features of jazsportc.com, particularly strictly necessary cookies.
  • On-site controls: Where available, you can use our cookie banner or internal cookie settings panel to accept, reject, or customise non-essential cookies.
  • Advertising preferences: For some third-party advertising cookies, you may also manage preferences via industry opt-out platforms, subject to their availability in your jurisdiction.

Your choices regarding cookies may be device- and browser-specific. We encourage you to review and adjust your cookie settings regularly, especially if you use shared devices.

Data Security

We take the security of your personal data seriously and implement technical and organisational measures designed to protect it against unauthorised access, accidental loss, alteration, or disclosure. While no system can be guaranteed 100% secure, we continually observe risks, expand our defences, and reflect on industry best practices to strengthen our controls over time.

Technical Measures

  • Encryption in transit and at rest: We aim to use TLS 1.2 or higher to protect data transmitted between your browser and jazsportc.com, and implement encryption or equivalent safeguards for sensitive data stored within our systems.
  • Access controls: Personal data is accessible only to authorised personnel who need it for legitimate business purposes, with authentication mechanisms such as strong passwords and, where appropriate, multi-factor authentication for administrative access.
  • Network and system security: Firewalls, intrusion detection/prevention systems, and regular vulnerability management processes help protect our infrastructure.

Organisational Measures

  • Policies and training: Staff with access to personal data receive training on confidentiality and data protection responsibilities and operate under internal policies designed to safeguard user information.
  • Vendor management: We evaluate key service providers for their security posture and include appropriate confidentiality, data protection, and security obligations in our contracts.
  • Incident response: We maintain procedures to detect, investigate, and respond to potential data breaches. Where required by law (for example, under the UK GDPR), we will notify competent authorities and affected individuals without undue delay.

We strive to align our security controls with recognised standards and best practices (such as those reflected in ISO 27001 or SOC 2 frameworks), even though Jazz Sports may not hold formal certifications under these standards as of 2025.

Complaints & Contacts

We encourage you to contact us first if you have any questions or concerns about how we handle your personal data in connection with the Jazz Sports service on jazsportc.com. We observe and log complaints, expand our investigations to understand what happened, and reflect by taking corrective measures where necessary.

How to Contact Us

  • Privacy contact (DPO function): Use the live chat, email, or contact forms provided on jazsportc.com, clearly stating that your message is for the attention of the "Data Protection Officer" or "Privacy Team".
  • Information to include: Your name, account username (if applicable), contact details, and a clear description of your question or complaint. Please avoid including full payment card numbers or sensitive security information in open messages.

Complaint Handling Process

  • Acknowledgement: We aim to acknowledge your complaint within a reasonable time, typically within a few working days.
  • Investigation and response: We investigate your concern, may request additional information if needed, and aim to provide a substantive response within 30 days, subject to complexity and applicable legal requirements.
  • Escalation: If you are not satisfied with the initial response, you may request escalation to a senior member of our compliance or data protection function.

Supervisory Authorities

  • United Kingdom: If UK data protection law applies, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, United Kingdom. Website: https://ico.org.uk, Tel: +44 (0)303 123 1113.
  • Mexico: Where Mexican data protection law applies, you may contact the National Institute for Transparency, Access to Information and Personal Data Protection (INAI). Website: https://www.inai.org.mx.
  • EU/EEA and other jurisdictions: If the EU GDPR or another local data protection regime applies to you, you may also have the right to complain to your local data protection authority. EU supervisory authorities are listed at https://edpb.europa.eu/about-edpb/about-edpb/members_en.

We will cooperate with competent supervisory authorities as required by applicable law and will follow their guidance or decisions in relation to cross-border privacy matters.

Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices for the Jazz Sports offering on jazsportc.com. We observe evolving regulatory and industry standards, expand our documentation to incorporate these changes, and reflect updates in this document with clear version and date information.

How We Will Inform You

  • On-site notifications: We may post an updated Privacy Policy on jazsportc.com and highlight changes through banners, pop-ups, or notices in your account dashboard.
  • Email or in-account messages: For material changes, we may also send you an email or secure message to your registered contact details, where feasible.

Effective Date and Advance Notice

  • Last updated: This Privacy Policy was last updated in November 2025.
  • Advance notice for significant changes: Where required by law or where we make significant changes (for example, introducing new data uses or changing legal bases), we will strive to provide at least 30 days' notice before the changes take effect, unless immediate changes are needed for legal or security reasons.

If you do not agree to an updated version of this Privacy Policy, you may choose to stop using jazsportc.com and request closure of your Jazz Sports account. Continued use of our services after the effective date of an updated policy will be taken as your acknowledgement of the changes to the extent permitted by applicable law.